Urban Coalhouse

Reviews about Urban Coalhouse

• 1 / 5

  By Noelle Noris
  Went with a few friends last night and had just about the worst experience I have ever had at a restaurant yet. The food was amazing, as usual but never in all my life have I been treated with such disrespect by a waiter that goes by the name of "Richard". I am home from school and decided to grab dinner with a few friends before I go back. Not to mention I go to school for hospitality so I understand when a restaurant gets busy, but the service that Richard gave us was just unacceptable given the circumstances. The night started fine being seated within 10-15 minutes of a walk-in. We were then seated at a table that smelled like vomit and asked for another table but the restaurant was full so we decided to make no fuss and the smell subsided so we sat at that table anyways without a problem. After our order was taken, Richard came back 5 minutes later asking for our order again because he "forgot". We retold him and he failed to ask me if I wanted anything to drink so I had to yell at him as he ran away that I wanted a Corona. After our order was taken our food came out pretty fast being the rush had went down and there were only a few tables seated in the restaurant. When the food came out we were each given our dinners by different people 10 minutes apart. One order was completely wrong so they went back to the kitchen to fix it and completely forgot until Richard came back an hour later without even asking how everything was to realize that one entree never even came. At that point we no longer wanted it and sent it back to a woman who seemed to have some authority over the restaurant so we told her how horrible the service was and she apologized and then was to never be seen again. We never heard back from her and then Richard came back about another hour later and not once apologized about the forgotten entree. Not to mention all we got were wings!! We asked for the check which took another 20 minutes and we were ready to pay for our food and get out, at that point we were just aggravated after waiting so long we all just decided to get up and pay at the register at the front. Finally Richard ran over and said he will take it, rung up our food and then came back and said a comment "Don't forget to not leave a tip and write a nasty note" and then proceeded to say "This was just as horrible of an experience for me as it was for you." And pretty much got in my friends face, WHO WAS A GIRL!!! At that point we all took our tips (which was about 4 dollars combined) out of the check and walked out. Needless to say, I will never be back and Richard was as rude as a waiter could possibly be. I don't know how someone could get away with treating paying customers in such a manner of disrespect. I have been there several times before this and after that service, I will not be back. Absolutely disgusting the way we were treated and all the hostesses watched, as well as the woman who seemed to have authority who apologized earlier in the night, and all turned a head and said nothing. Great service!
  August 24, 2016